Shipping Policy

Delivery Information

At Exveouet, we are committed to making the delivery process straightforward and transparent for every customer. This Shipping Policy provides important information about order preparation, shipping destinations, delivery charges, estimated transit periods, shipment tracking, international deliveries, and the procedures available when delivery-related concerns arise.

Our online store offers a selection of furniture and home furnishing products, including Entryway Stools & Benches, Living Room Stools & Ottomans, and Vanity Chairs & Stools. These products may differ in size, weight, construction, materials, and packaging requirements. Consequently, individual items may require different preparation and transportation arrangements.

We encourage customers to read this policy carefully and review the applicable delivery information displayed during checkout before submitting an order.

1. Order Processing

Orders are generally prepared for shipment within 1–2 business days after successful payment confirmation.

Our order preparation process may involve the following activities:

  • Verification of payment and order details.

  • Confirmation of product and order information.

  • Product preparation and handling.

  • Selection of suitable protective packaging.

  • Preparation for collection or dispatch by the shipping carrier.

Orders are ordinarily processed on business days. Processing may not take place on weekends or public holidays.

Additional preparation time may occasionally be necessary during seasonal sales, promotional periods, unusually high order volumes, public holidays, or circumstances affecting fulfilment operations.

Because our furniture collections include products with different dimensions and structural characteristics, packaging and preparation procedures may vary. For example, an entryway bench may require different protective materials from a compact vanity stool or an upholstered living room ottoman.

Once an order has been dispatched, shipment tracking details will be supplied where tracking is supported by the selected delivery service.

2. Shipping Destinations

Exveouet provides delivery to selected international destinations, subject to product eligibility, carrier coverage, and applicable shipping restrictions.

Our current shipping destinations include:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Most European countries

Actual delivery availability may depend on the destination, carrier network, local import requirements, applicable regulations, parcel dimensions, package weight, and other transportation limitations.

Customers can confirm whether delivery is available to their location by entering their shipping details during checkout.

Available shipping methods and applicable charges will be displayed before payment is completed.

Exveouet reserves the right to restrict or decline an order when delivery cannot reasonably or lawfully be arranged for the selected destination.

3. Shipping Fees

Our standard shipping charge is:

Standard Shipping: $4.99

The applicable delivery charge will be displayed during checkout before the customer submits payment.

In certain circumstances, shipping costs may differ depending on factors such as:

  • Destination country or region.

  • Product dimensions and total package weight.

  • Packaging size and materials.

  • Available carrier services.

  • Special handling or transportation requirements.

  • Other applicable delivery conditions.

These considerations may be particularly relevant to larger furniture products, upholstered stools, benches, or items requiring additional protective packaging.

If a different shipping charge applies to an order, the relevant amount will be presented at checkout before the purchase is finalized.

Customers will have an opportunity to review the applicable delivery cost before confirming payment.

4. Estimated Delivery Time

Our estimated delivery timeframe is generally:

Approximately 7–20 business days after dispatch.

This estimated transit period begins after an order has completed processing and has been handed over for shipment. The initial processing period is separate from the transportation period.

A typical order therefore involves:

  • Order Processing: 1–2 business days.

  • Estimated Shipping Transit: Approximately 7–20 business days after dispatch.

These periods are provided as reasonable delivery estimates and should not be interpreted as guaranteed arrival dates unless a specific delivery commitment has been expressly confirmed.

Actual delivery periods may be affected by several factors, including:

  • The destination country and delivery region.

  • Customs inspections and clearance procedures.

  • International transportation arrangements.

  • Shipping carrier schedules and operational capacity.

  • Severe weather or other environmental conditions.

  • Public holidays and seasonal shipping demand.

  • Local transportation and delivery restrictions.

  • Parcel dimensions, weight, and handling requirements.

  • Unexpected logistical interruptions.

Some orders may arrive earlier than expected, while others may require additional transit time.

We will make reasonable efforts to provide accurate delivery information and assist customers when an order experiences an unexpected delay.

Nothing in this section limits any applicable statutory delivery rights.

5. Order Tracking

Where shipment tracking is available, customers will generally receive tracking information after their order has been dispatched.

Please be aware that tracking details may not display movement immediately after dispatch. A carrier may require additional time to scan the parcel and update its tracking platform.

Once tracking information becomes available, customers can use the supplied details to follow the shipment’s progress.

If tracking has not updated for an extended period, appears inconsistent, or indicates a possible delivery problem, please contact our customer service team:

Email: [email protected]

Please include your order number and any relevant tracking details so that we can identify the shipment and review the available information.

We will make reasonable efforts to assist with shipment inquiries and provide relevant updates where available.

6. Customs Duties, Import Taxes, and Other Charges

International shipments may be subject to additional charges imposed by the destination country or its relevant authorities.

Depending on the applicable import arrangements, these charges may include:

  • Customs duties.

  • Import taxes.

  • Local taxes.

  • Customs clearance or brokerage charges.

  • Other destination-specific import fees.

Unless expressly stated otherwise during checkout or required by applicable law, such charges are not included in the product price or standard shipping fee.

Where applicable and legally permitted, the recipient may be responsible for paying destination-specific customs duties, import taxes, or other charges imposed by local authorities.

Import procedures and requirements differ between countries. We cannot guarantee that every product can be imported into every destination.

Customers should review the relevant import regulations before ordering where necessary.

If you have questions about potential customs charges or import restrictions, we recommend contacting the appropriate customs authority in your destination country before completing your purchase.

Nothing in this section removes any responsibility that applicable law places on Exveouet.

7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before confirming your purchase, please carefully check the following details:

  • Recipient’s full name.

  • Street address.

  • Apartment, flat, suite, or unit number, where applicable.

  • Town or city.

  • County, state, province, or region, where applicable.

  • Postal code.

  • Country.

  • Additional delivery instructions, where supported.

Incomplete or inaccurate address information may result in delivery delays, unsuccessful delivery attempts, or parcels being returned to the sender.

If you notice an error after submitting your order, please contact us promptly at:

[email protected]

We will make reasonable efforts to assist with address corrections before the order has entered a stage where changes are no longer possible.

However, we cannot guarantee that modifications can be made after fulfilment has progressed or the parcel has been transferred to the carrier.

Where permitted by applicable law, reasonable additional shipping costs may arise if a new shipment is required because incorrect or incomplete information was supplied by the customer.

Any such charges will be considered in accordance with applicable consumer protection requirements.

8. Delivery Delays

Although we aim to provide reliable delivery estimates, transportation and fulfilment may occasionally be affected by circumstances beyond our direct control.

Possible causes of delivery delays include:

  • Customs inspections or clearance procedures.

  • Severe weather conditions.

  • Public holidays.

  • Carrier operational interruptions.

  • Incorrect or incomplete delivery information.

  • Seasonal demand and increased parcel volumes.

  • International transportation disruptions.

  • Local delivery restrictions.

  • Unexpected logistical or transportation issues.

If your order appears to be significantly delayed, please contact our customer service team.

We will review the available order and tracking information and provide reasonable assistance regarding the shipment’s status and possible next steps.

We will also consider any applicable statutory delivery obligations, including the delivery requirements under UK consumer protection law.

Nothing in this section is intended to exclude or restrict a customer’s mandatory legal rights.

9. Shipping Restrictions

Delivery availability is subject to applicable laws, customs regulations, international trade restrictions, carrier coverage, and our operational shipping capabilities.

Exveouet currently does not offer shipping to the following destinations:

  • Afghanistan

  • Algeria

  • Angola

  • Belarus

  • Benin

  • Bolivia

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cameroon

  • Central African Republic

  • Congo (Kinshasa)

  • Croatia

  • Cuba

  • Eritrea

  • Guinea

  • Guinea-Bissau

  • Haiti

  • Iran

  • Iraq

  • Israel

  • Ivory Coast

  • Kenya

  • Laos

  • Lebanon

  • Libya

  • Mali

  • Monaco

  • Mozambique

  • Myanmar

  • Namibia

  • Nepal

  • Niger

  • Nigeria

  • North Korea

  • Palestinian Territory

  • Russia

  • Somalia

  • South Africa

  • South Sudan

  • Syria

  • Tanzania

  • Trinidad and Tobago

  • Ukraine

  • Vanuatu

  • Venezuela

  • Vietnam

  • Yemen

  • Zimbabwe

This list may be revised when carrier availability, customs requirements, applicable legislation, or shipping arrangements change.

We may decline, suspend, or cancel an order if delivery to the selected destination cannot legally or reasonably be completed.

If an order cannot be fulfilled because the destination is unsupported or restricted, we will notify the customer where reasonably possible and arrange an applicable refund to the original payment method.

Any cancellation or refund will be handled in accordance with applicable law and our Return & Refund Policy.

10. Packages Marked as Delivered

If the carrier’s tracking system indicates that a package has been delivered but you have not received it, we recommend checking the following locations first:

  • Other members of your household.

  • Your usual parcel delivery location.

  • Any designated safe place.

  • Neighbours, where appropriate.

  • Building reception or property management.

  • Shared mailrooms or parcel collection areas.

  • Other locations where the carrier may reasonably have left the shipment.

  • Available delivery photographs or carrier delivery confirmation details.

If you are still unable to locate the package, please contact us at:

[email protected]

When contacting us, please provide your order number and any available tracking or delivery information.

We will review the available details and, where appropriate, assist with a carrier inquiry or other reasonable investigation.

The appropriate resolution will depend on the circumstances, the available delivery evidence, and applicable consumer protection requirements.

A carrier’s delivery status alone does not automatically remove any delivery obligations or statutory rights that may apply to Exveouet.

11. Damaged Packages or Products

We take reasonable care to ensure that furniture and home furnishing products are prepared with suitable packaging before dispatch.

However, damage may occasionally occur during transportation or handling.

Customers are encouraged to inspect their parcels and the products inside after delivery.

If a package arrives with visible external damage, we recommend taking photographs of the packaging before disposing of it.

If an item purchased from Exveouet arrives damaged, please contact our customer service team and provide the following information:

  • Your order number.

  • Clear photographs showing the complete product.

  • Close-up photographs of the affected areas.

  • Photographs of the external packaging.

  • Photographs of the internal protective materials, where relevant.

  • A photograph of the shipping label, if available.

  • A brief explanation of the issue.

Where reasonably possible, please retain the product and its original packaging while we review the matter, unless we advise otherwise.

Our team will assess the information and determine an appropriate resolution under our Return & Refund Policy and applicable consumer protection legislation.

Depending on the nature of the issue and the customer’s legal rights, an appropriate remedy may include repair, replacement, return, or refund.

For customers in the United Kingdom, statutory rights under the Consumer Rights Act 2015 remain unaffected.

12. Delivery Address Changes

If you need to update your delivery address after placing an order, please contact us as soon as possible:

Email: [email protected]

We will make reasonable efforts to assist if the order has not progressed beyond the stage at which an address modification is possible.

Once an order has been dispatched or transferred to a carrier, changes may no longer be available.

If a parcel is returned because the customer provided incorrect or incomplete delivery information, any possible reshipment arrangements will be reviewed according to the circumstances and applicable law.

Where permitted, reasonable additional transportation costs directly resulting from incorrect information may apply.

We strongly recommend checking all delivery details carefully before completing checkout to reduce the possibility of delivery problems.

13. Deliveries to Apartments, Offices, and Shared Buildings

For deliveries to apartments, residential developments, offices, commercial premises, or other shared buildings, customers should provide sufficient information to help the carrier identify the correct delivery location.

Relevant details may include:

  • Building or property name.

  • Apartment or flat number.

  • Suite or office number.

  • Floor or unit designation.

  • Reception or concierge information.

  • Access instructions, where appropriate.

  • Other relevant delivery directions.

Customers should monitor available tracking updates and follow any applicable carrier instructions.

If tracking confirms delivery to a shared property, we recommend checking with reception, building management, mailrooms, or designated parcel collection points.

For larger furniture products, customers should also consider whether the delivery location provides appropriate access for the package.

Narrow hallways, staircases, lifts, entrances, and building access restrictions may affect the practical handling of larger parcels.

Where special delivery instructions are supported, customers should provide them during checkout or contact us before dispatch.

14. Product Dimensions and Delivery Considerations

Products offered by Exveouet may differ in dimensions, weight, construction, materials, and packaging requirements.

Our collections include a variety of furniture intended for different areas of the home, such as entryways, living rooms, and vanity spaces.

For example, a long entryway bench may require different packaging arrangements from a compact vanity chair or a smaller upholstered ottoman.

Depending on the individual product, preparation and transportation may involve:

  • Appropriately sized shipping cartons.

  • Protective wrapping and cushioning.

  • Additional protection for corners and structural components.

  • Secure packaging for upholstered or finished surfaces.

  • Suitable handling during transportation.

  • Different carrier arrangements for larger parcels.

These considerations may result in variations in shipping arrangements between individual products.

Customers should review the product description and specifications before completing an order, particularly when purchasing larger or heavier furniture.

We recommend checking:

  • Overall product dimensions.

  • Product weight, where provided.

  • Materials and construction details.

  • Intended placement and use.

  • Available space at the delivery location.

  • Relevant product-specific specifications.

Where a particular item or destination requires a different shipping arrangement or charge, the applicable information will be presented before payment is completed.

15. Orders Containing Multiple Products

Orders containing more than one product may occasionally be divided into separate parcels.

This may be necessary because of differences in product dimensions, package weight, availability, protective packaging, or carrier handling requirements.

When multiple shipments are arranged for one order, individual parcels may:

  • Have separate tracking references.

  • Be dispatched on different dates.

  • Travel through different carrier facilities.

  • Arrive at different times.

Receiving one parcel does not necessarily mean that every item included in the same order has been delivered.

Customers should review the available tracking information for each shipment where separate tracking details have been provided.

If an expected parcel has not arrived within the applicable estimated delivery period, please contact us with your order number.

We will review the available shipping records and provide reasonable assistance.

16. Refused or Undeliverable Shipments

In some circumstances, a carrier may be unable to complete delivery and may return a parcel to the sender.

Possible reasons include:

  • Incorrect or incomplete delivery information.

  • Repeated unsuccessful delivery attempts.

  • Failure to collect a parcel when collection is required.

  • Carrier delivery restrictions.

  • Customs or import-related issues.

  • Refusal to accept the delivery.

  • Other circumstances affecting successful transportation.

If a shipment is returned to us, we will review the circumstances and contact the customer where reasonably possible.

Depending on the situation, an appropriate resolution may involve a further delivery arrangement, cancellation, or refund.

Any applicable refund or reshipment will be assessed in accordance with this Shipping Policy, our Return & Refund Policy, and applicable consumer protection legislation.

Where permitted by law, reasonable additional shipping or return costs directly attributable to incorrect customer-provided information or other circumstances for which the customer is responsible may be considered.

We will take account of the reason for the failed delivery and any relevant statutory obligations before determining the appropriate course of action.

17. International Deliveries

International shipments may involve additional transportation arrangements and customs procedures compared with domestic deliveries.

Customers placing international orders should be aware of the following:

  • Customs processing may extend the overall delivery period.

  • Import requirements differ between destination countries.

  • Customs duties or import taxes may apply.

  • Local delivery companies may handle the final stage of transportation.

  • Tracking updates may temporarily pause while parcels move between countries or carrier networks.

  • Local delivery procedures and collection arrangements may vary by destination.

International delivery estimates are provided for guidance and are not guaranteed arrival dates unless a specific delivery commitment has been expressly confirmed.

Customers should review relevant import requirements before placing an international order.

Where applicable, we will provide available shipment information and reasonable assistance with delivery inquiries.

Nothing in this section transfers to customers any legal obligation that applicable law places on Exveouet.

18. Important Delivery Information and Consumer Rights

By placing an order through Exveouet, customers acknowledge that the processing and delivery periods described in this policy are estimates, except where a specific delivery commitment has been expressly agreed or applicable law provides otherwise.

International transportation, customs procedures, carrier operations, public holidays, severe weather, and local delivery conditions may affect the actual arrival date.

We will make reasonable efforts to prepare orders within the stated processing period, provide available shipment information, and assist with legitimate delivery-related concerns.

For information about returns, damaged products, incorrect items, replacements, and refunds, customers should also review our Return & Refund Policy.

For customers in the United Kingdom:

Under the Consumer Rights Act 2015, consumers have statutory rights concerning the quality, fitness for purpose, and description of goods.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a right to cancel eligible distance purchases within 14 days after receiving the goods, subject to applicable exceptions and legal requirements.

Unless another delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

Where goods are not delivered within the legally applicable period, customers may have rights to require delivery within an additional appropriate period or terminate the contract and obtain a refund, depending on the circumstances and applicable law.

Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory consumer rights or remedies available under the laws applicable to the purchase.

19. Contact Information

If you have questions about shipping arrangements, delivery estimates, tracking information, or an existing order, please contact our customer service team using the details below.

Company Name: Exclusive Outlet Limited

Company Address: Office 4, Foleshill Business Centre, 3 Broad Street, Coventry, United Kingdom, CV6 5AX

Website: https://exveouet.com

Customer Service Email: [email protected]

When contacting us about an existing purchase, please include your order number and any relevant shipping or tracking information. This will help our team identify your order and review your inquiry efficiently.

We aim to review customer inquiries and provide a response within 24–48 business hours.

Thank you for shopping with Exveouet. We appreciate the confidence you place in our store and remain committed to providing clear delivery information, reasonable assistance, and a dependable shopping experience for your home furnishing purchases.